1. Information We Collect

A. Information You Provide

We collect the information you give us directly, including:

• Name, email address, and phone number

• Account login credentials

• Billing and shipping details (if you purchase hardware or subscriptions)

• Messages or support inquiries sent through the app or website

• Business profile details (for installers or service providers)

B. Information Collected Automatically

When you use the app or connected devices, we may automatically collect:

• Device and Usage Data: IP address, device ID, OS type, browser/app version, and activity logs (e.g., buttons tapped, session duration)

• HVAC Sensor Data: Temperature, humidity, system runtime, pressure readings, energy usage, and equipment status

• Diagnostic Data: Errors, connectivity status, and crash reports

C. Location Information

With permission, we collect approximate or precise location data to improve system performance, enable geo-based alerts, or show nearby service options. You can disable location access in your device settings at any time.

 

2. How We Use Your Information

We use your information to:

1. Provide, operate, and maintain the HVAC monitoring and control features

2. Deliver alerts and performance analytics (e.g., energy usage, faults, maintenance reminders)

3. Improve app functionality and user experience

4. Process payments and manage your account

5. Communicate updates, support responses, or service notices

6. Detect and prevent fraud, security incidents, or misuse

7. Conduct anonymized analytics for product improvement and energy efficiency programs

We never sell your personal information.

 

3. How We Share Your Information

Your data may be shared only as necessary to provide the Services:

• Service Providers: For payment processing, cloud hosting, analytics, and customer support

• Installers and Partners: When you authorize access for system setup, maintenance, or rebate programs

• Legal Requirements: If disclosure is required by law or court order

• Business Events: In the event of a merger, acquisition, or sale, data may transfer under equivalent privacy safeguards

When we share data with third parties, they are contractually required to protect it and use it only for the intended purpose.

 

4. Data Security

We use encryption, secure transmission protocols (HTTPS/TLS), and access controls to safeguard your data. While we take reasonable precautions, no system is completely secure, and you acknowledge this risk when using connected services.

 

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes above, comply with legal obligations, or resolve disputes. Sensor and analytics data may be anonymized and used for research or system optimization after account deletion.

 

6. Your Privacy Choices

• Access & Correction: Review or update your information in your app settings or by contacting us.

• Data Deletion: Request deletion of your personal data and account at any time.

• Marketing Preferences: Unsubscribe via email or adjust preferences in the app.

• Location Services: Control access via your device’s location permissions.

 

7. Children’s Privacy

Our Services are not directed toward individuals under 18, and we do not knowingly collect data from minors. If we discover such data has been collected, it will be deleted promptly.

 

8. International Data Transfers

If you use our Services outside the country where our servers are located, your information may be transferred across borders where data protection laws may differ. We ensure such transfers are compliant with applicable legal standards.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. When changes occur, we will revise the “Effective Date” above and notify users via the app or email if the changes are material.

 

10. Contact Us

For questions or privacy-related requests, contact:

Hodge Heat & Air
Email: rusty@hodgeheatandair.com
Address: 8023 Chukar Rd. Yukon OK 73099